Readings
Quality Processes

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2008-08-28 -17:28 -0700


see also
Readings in Software Engineering and Development
Readings in General Computer Milieu
Readings on Being and Empowerment
[Imai1997]
Imai, Masaaki.  Gemba Kaizen: a commonsense, low cost approach to management.: a commonsense, low cost approach to management.  McGraw-Hill (New York: 1997).  ISBN 0-07-031446-2.
     1999-06-10 (orcmid): I liked this book enough to buy my own copy.  In many ways it is a little difficult to deal with.  There is a great deal of information and a large number of terms and concepts are identified and related.  I need to make a map for myself of how things fit together.  
     I was drawn to this book by the jacket summary.  There are surprisingly simple principles to Gemba Kaizen® and I keep wanting to neglect the first one: housekeeping.   Just noticing that, I see great possibility in shifting my personal "quality" paradigm.
   
[Latzko1995]
Latzko, William J., Saunders, David M.  Four Days with Dr. Deming: A Strategy for Modern Methods of Management.  Addison-Wesley (Reading, MA: 1995).  ISBN 0-201-63366-3 pbk.
   Content
     Forward by Dr. Deming
     Preface
     Acknowledgments
     Prologue
     Day One

          1. The Need for Transformation of Western Management
          2. A System of Profound Knowledge
          3. Obligations 1 through 5
     Day Two
          4. Obligations 6 through 9
          5. The Red Beads
          6. Obligations 10 through 14
     Day Three
          7. The Seven Deadly Diseases
          8. Obstacles
          9. The Funnel
          10. Operational Definitions
     Day Four
          11. Management of People, Leadership, and Training
          12. System of Measurement
          13. Closing Thoughts
     Epilogue
     Appendix
     Bibliography
     Index

   
[Oskarsson1996]
Oskarsson, Östen., Glass, Robert L. An ISO 9000 Approach to Building Quality Software. Prentice Hall PTR (Upper Saddle River, NJ: 1995). ISBN 0-13-228925-3.  See [Oskarsson1996] in Software Engineering
   
[Saunders1995]
Latzko, William J., Saunders, David M.  Four Days with Dr. Deming: A Strategy for Modern Methods of Management.  Addison-Wesley (Reading, MA: 1995).  ISBN 0-201-63366-3 pbk.  See [Latzko1995].
   
[Schoonmaker1997]
Schoonmaker, Stephen J. ISO 9001 for Engineers and Designers.McGraw-Hill (New York: 1997).  ISBN 0-07-057710-2 (alk. paper).
     1999-06-10 (orcmid): This is an interesting book.  It is grounded specifically in what engineers and designers do, with a focus on manufactured goods, not software.  The progression seems particularly understandable.  The impact of technology on the work processes of engineers and designers, and the impact for the quality system is raised.  
     The book begins by looking at the design cycle from an ISO 9000 perspective.  Only at the end is there broader examination of quality systems and guidelines for them.  This has the material seem more grounded to me.
 
[Todorov1996]
Todorov, Branimir.  ISO 9000 required: your worldwide passport to customer confidence.  Productivity Press (Portland, OR: 1996).  ISBN 1-56327-112-5 (hardcover).   Translation of ISO 9000: un passeport mondiale le management de la qualité.
     1999-06-10 (orcmid):  In addition to pointing out the global reach of ISO 9000 standards, and their importance in globalization of enterprise, this book also identifies the trend from mass production to mass customization, with quality assurance focused on the customer.  
     I find it difficult to extract a roadmap of the various ISO 9000 standards and how they can be navigated. 
     This book does provides the structure and then addresses the levers of quality management: quality planning, quality control, quality improvement, internal quality assurance and external quality insurance.  Quality management operates within the quality system, with 20 requirements in four groups: leadership and people management; quality system management; process management; management of support and improvement.   Tying the quality system to the product life-cycle completes the picture.   
     After exploration of how this applies to a service business, the rest of the book is focused on the internal assessment process and creating a managed quality system.   
     I found I wanted to know more about tying the model to content, especially around software development, and there wasn't anything here.  There is more to learn by digging into management and assessment of the quality system and I didn't take that on.

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