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Like It Or Not, We're In This Together -- The Software Improvement Cycle

Burningbird » When Open Source is Like Bad Sex  This find on Scoble's Link Blog raises some important concerns about the dynamic between users and open-source developers (among all other kinds), and about how the cycle of improvement (I am becoming enamored of that Deming phrase) involves users and developers together.  I'd say the point is that developers who don't cherish and embrace the participating user have a problem on their hands.

The lesson I see here is that there is a big difference between using the user and having an user.  Our consistency of purpose (or lack thereof) and what it offers to our user partners is going to speak loudly. We should not be surprised when our behavior exposes our disdain for users as necessary means to our ends.

posted by orcmid at 12/12/2004 07:59:05 AM, rating data by NewsGator Online