Welcome to Orcmid's Lair, the playground for family connections, pastimes, and scholarly vocation -- the collected professional and recreational work of Dennis E. Hamilton

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BloggerBuzz: Blogger Support Appreciation Day

Biz Stone, Genius sent out the September 2004 Blogger Buzz, decreeing today as Blogger Support Appreciation Day:

"They answer tickets all day long, they go out of their way to fix problems, and they document everything so we know what to fix and what people are having problems with.  Our in-house support staff also writes and maintains the ever-growing collection of help documents at Blogger."

I appreciate that.  I had wandered over to Blogger Help recently when wondering how to fix a template that I'd messed up and I discovered the wonderful accumulation of tips, basics, and nifty advanced information like what all the special Blogger tags do in templates.  (I flunked CSS though, and they took away my learner's permit, but the Blogger tags are working great for me.)

I appreciate that.  Another serious advance by the support team is the ever-increasing accountability for system behavior, outages, and bugs.  The support page seems to improve daily, and having an RSS feed for support status is super.  I also appreciate the known-issues information and how items are crossed off over time.

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I said that I wanted to appreciate some advances on Blogger, and the Blogger Buzz e-mail reminded me that I should do that.  Thanks, Blogger Support.

posted by orcmid at 9/09/2004 06:33:13 PM

 
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